Contact Us

We are committed to providing exceptional customer support to ensure your gaming experience meets the highest standards. Our dedicated team is available through multiple channels to address your queries, concerns, and feedback promptly and professionally.

Customer Support Channels

Our customer service department operates through various communication methods to accommodate your preferences. You can reach us via our live chat feature available directly on our platform for immediate assistance. For detailed inquiries requiring documentation or formal responses, please contact us at [email protected]. Alternatively, our telephone support line is accessible at 020 7946 0958 during business hours.

Response Times and Service Standards

We maintain strict service level agreements to ensure timely responses to all customer communications. Our commitment includes:

  1. Live chat support provides immediate assistance during operational hours
  2. Email inquiries receive acknowledgment within 24 hours with full resolution within 72 hours
  3. Telephone support operates Monday through Friday, 9:00 AM to 6:00 PM GMT
  4. Complex account-related matters may require additional verification procedures as mandated by UK gambling regulations

Please ensure you provide relevant account information and detailed descriptions when contacting our support team to facilitate efficient assistance.